As of this past Thursday April 13, 2023, before I left for travel, LiteBlue was not fully functional. I am being told that all LiteBlue functions—to include health insurance transactions—are functional except access to eOPF (see earlier email I sent to the field) and direct deposit starts/changes. The direct deposit issue was supposed to be resolved on April 7, 2023, but it was not. When I made an inquiry to Postal Service headquarters, they informed me they need one more week. As of today, Saturday April 16, 2023, 6:45 PM eastern, it appears direct deposit net to bank/allotments have not been restored on LiteBlue. Prior to sending this email out, I logged in to see if I could change my direct deposit information—I was not allowed to do so.  I have requested an update but have not been provided that update yet. Employees can call HRSSC to get advice on setting up direct deposit or allotments.

I have also been told that if employees have been locked out of their account due to six unsuccessful login attempts, the system will now allow them to try again after one hour. Help with password resets and MFA issues must go through the IT Help Desk at 800-877-7435. HRSSC does not have the ability to reset passwords or address MFA issues